Return & Refund Policy

At Nymph & Roses, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following return policy:

Return Window

Candles: Returns are accepted within 14 days of purchase.

Jewelry: Returns are accepted within 30 days of purchase.

Condition of Items

Items must be unused and in the same condition that you received them.

Candles: Ensure they are not burned and are in their original packaging. 

Jewelry: Items must not show any signs of wear and tear, and should include all original tags and packaging.

Refund Eligibility

• Full refunds or replacements for defective items upon arrival.
• Full refunds for unused products returned within the specified return period.
• Partial refunds or store credits for customer dissatisfaction (non-defective products), subject to return and inspection approval.

Non-Returnable Items

• Used or partially used candles.
• Items not in original condition, damaged, or missing parts not due to our error.
• Personalized or Custom-Made Items (e.g., engraved jewelry or customized candles).
• Items in direct contact with the skin or body (e.g., earrings, piercing jewelry).
• Final Sale or Clearance Items marked as "Final Sale".

Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

For exchanges due to defects or damage upon arrival, contact us and we will cover the shipping costs for the exchange.

Return Process

1. Initiate a Return: Contact our customer service team at connect@nymphandroses.com with your order number, the last 4 digits of the card used (or digital wallet payment method used), and the reason for the return.

2. Ship the Item: Once your return is approved, we will provide you with a return shipping address. Securely pack the item in its original packaging.

3. Inspection and Refund: After receiving and inspecting your returned item, we will process your refund. The refund will be applied to your original payment method within 7-14 days.

For any questions or additional assistance, please contact us at connect@nymphandroses.com.